Get in Touch
Talk to someone who actually listens
Every message that arrives here is read by a person, not an inbox monitor. We respond personally — usually within one working day, often faster. If you’d rather speak to someone now, the phone number is below.
Call us
+44 20 7722 0865
Monday to Friday, 9am – 8pm
Saturday, 9am – 6pm
Visit us
The Aura Centre
Charlbert Street, St John’s Wood, London NW8 7BT
- The Long Form
Tell us what you need
If you’d rather write than call, fill in the form opposite. The first thing you’ll be asked is what kind of contact this is — so we can make sure the right person responds to you, with the right information, as quickly as possible.
We read every message personally. There is no auto-responder, no chatbot, and no sales funnel.
- Usually within hours — typical response time
- A real person — reads every message
- Strictly confidential — never shared without consent
- Getting Here
The Aura Centre, St John's Wood.
Our clinic is at The Aura Centre — one of London’s discreet private-medicine buildings, set on a quiet street in St John’s Wood. We’re a short walk from the tube and easily reached by ride-share, taxi, or bus.
- Address — The Aura Centre, Charlbert Street, St John's Wood, London NW8 7BT
- Nearest tube — St John's Wood (Jubilee line), 5 minutes' walk
- Buses — 13, 113, 187, 274 stop nearby
- By car — Limited paid street parking. Black cabs and Uber pull up directly outside the building.
- Accessibility — Ground-floor treatment rooms, wide corridors, wheelchair-accessible facilities throughout.
Travelling from outside London? We can suggest nearby St John’s Wood and Marylebone hotels patients have used. Just ask when you get in touch.
- CLINIC HOURS
When you can reach us
Monday – Friday
9:00 am – 8:00 pm
Saturday
9:00 am – 6:00 pm
Sunday
Closed
Treatment appointments are available within these hours. Phone enquiries are answered live during these times.
- WHAT TO EXPECT
How quickly we respond
Answered live during opening hours, or returned the same working day if missed
Within one working day, usually within a few hours
Reviewed first thing the next working morning
Please call rather than email, so we can respond properly
Bank holidays may shift these times slightly. We’ll always respond as soon as we’re back.
- For Healthcare Professionals
Referring a patient to us.
We regularly accept referrals from GPs, NHS and private consultant psychiatrists, therapists, and other treating clinicians for patients who haven’t responded to standard treatment.
A direct referral with a clinical summary can streamline the process — patients with a UK consultant psychiatrist referral may move straight to first treatment without needing a separate £450 psychiatric consultation with us first. The fees and pathway are explained in detail on our pricing page.
A brief clinical letter or referral form including diagnosis, treatment history (medications tried, doses, durations, outcomes), current medications, and any safety considerations
info@saveminds.co.uk, marked clearly as a clinical referral
We'll review and respond directly to you, copy in your patient if appropriate, and arrange a consultation or first treatment as needed
With patient consent, we provide treatment summaries at programme start, mid-point, and completion to keep you informed throughout
- Important
If you need help right now.
If you’re in immediate crisis — having thoughts of self-harm or suicide, or worried about someone who is — please contact one of the services below before completing this form. They’re free, confidential, available 24 hours a day, and independent of Save Minds.
999
Emergency services
Call if you or someone else is in immediate physical danger.
Samaritans
116 123
Free, confidential listening service. 24/7.
Shout
Text “SHOUT” to 85258
Free 24/7 text support if calling feels hard.
NHS 111 — option 2
Mental health support
Urgent mental health support, not in immediate physical danger.
None of these services share information with Save Minds. They’re independent. Please use them first if needed.
Or take the eligibility check
If you’d rather not write a message right now, the eligibility check is the quickest way to start a conversation. It takes about a minute, and a consultant reviews every submission personally.